ShoutHouse, LLC. (“ShoutHouse”, “We”, “Us”, or “Our”) is dedicated to maintaining the privacy
of your personal information. We create and publish websites, web and mobile applications,
embeddable website widgets, Facebook applications, advertising and contest services, browser
extensions, and other related services (collectively, the “Service”). By using the Service, you
personal information We collect from You and how We use that information. If You have any
1. What Information We Collect
You may choose to interact with the Service in a way that allows Us to collect personally
Publicly Accessible Information
Our Service relies on a several data sources which provide publicly accessible information
which may include Personally Identifiable Information (PII) such as a name, alias, or username
that You have provided to another third-party service. We use this information to establish
communications with You through such third-party services and when providing attribution to
You alongside any public displays of copyrighted material.
Social Networking Sites
You may also interact with the Service through a Social Networking Site (SNS) such as Facebook
or Google. When You access the Service through a SNS, We may access and store some or all of
the information that you grant to us through the SNS. By using the Service through an SNS, You
authorize Us to access and store this information. You can request that We delete information
We have collected from You by contacting Us in writing at
If You interact with the Service through a mobile device, We may collect and store information
about Your device such as device ID and IP address. We may also access Your contacts list or
location on Your mobile device, as You allow by request, for the purpose stated at the time
such information is requested. We may also collect and store other information that You submit
to Us through Your mobile device, such as email address, user names, other profile
information, or any media.
Search Query Information
We automatically collect aggregate information about the queries performed on Our system in
order to continually improve and refine the performance and user experience of the Service.
Specific text queries are not linked to Your personal information and no personal information
is stored with those queries. The system is designed so that We cannot determine which user
performed a given query nor which queries were performed by a given user, since queries are
not stored with any specific user information or personally identifiable information. While We
keep track of how many queries a user has performed in a given time period for billing and
security purposes, We do not keep track of what a given user has queried for.
Web Site Usage Information
We automatically collect IP addresses and web site usage information from You when You access
the Service. We use this information to identify and evaluate how Our visitors and subscribers
use and navigate Our web sites and use the Service on an aggregate basis, including but not
limited to, the number and frequency of visitors and subscribers to each web page, and the
length of their visits.
Cookies are strings of data that are automatically stored on Your computer by Your web browser
numbers to machines that access Our online Service, in order to deliver faster Service to
subscribers, prevent denial of service attacks, help detect and prevent fraud, and correctly
credit partner sales credit.
advertisers may also store cookies on Your computer when You access Our online Service or
click on advertisements. We may also use other technologies such as Web beacons and scanning
navigational data to collect anonymous information about Our users in order to improve Our
products and Service. Anonymous information includes, but is not limited to, the web site that
You came to ShoutHouse from, IP addresses, and areas of Our web sites most frequently visited
or clicked on. These records do not contain any personally identifiable information.
operate and personalize the website. Also, cookies may also be used to track how you use the
site to target ads to you on other websites.
Accounts and Web Form Information
When You submit information to Us to make a payment or open an account, We may collect
personally identifiable information from You that may include Your name, address, email
address, credit card number, as well as any other information necessary for accurately
processing Your payments. We do not knowingly collect personal information from persons under
the age of 13.
We may occasionally request information from users through Web forms, surveys, or contests.
Participation in these forms, surveys, or contests is completely voluntary, but may be
necessary to complete a desired transaction. The information requested may include personal
information, demographic information, and other behavioral or preference information. The
information collected is used for purposes of improving user satisfaction with Our Service and
with tailoring relevant advertising to You. Demographic information may be shared with
advertisers to improve the relevance of displayed advertisements and track performance, but no
personally identifiable information obtained in this manner is shared without explicit user
When collecting sensitive information via the web, such as Your password or credit card
number, ShoutHouse uses Secure Socket Layer (SSL) protocols to encrypt web pages and form
data. This helps prevent the interception of sensitive information during transmission,
helping to keep Your information secure.
Any contact with Our customer service team or communication from You, such as telephone
conversations, chat messages, and e-mails, may be recorded to help Us provide better service
to Our customers.
2. How We Use Information Collected
identifiable information outside of ShoutHouse.
We may use personal and sensitive information that You have provided for the purpose of
fulfilling a specific request You have made. For example, Your personal and sensitive
information may be used to establish an account with Us or to process and validate credit card
purchases You have authorized. This information will be shared with any third parties which
are necessary to complete the transaction You have requested, for example, Your billing and
credit card information will be shared with Our credit card processor when You and make a
payment to Us by credit card, in order to complete the transaction.
We may use Your personal information to personalize the content and advertising that You and
others see, based on Your personal preferences, demographics, or usage patterns. We may also
use Your personal information to improve Our products and Service and to provide additional
Service to You.
We may use Your personal information to inform You about new or existing products and
services, to provide You with special offers, to respond to inquiries from You, resolve
complaints, or to otherwise contact You.
We may use Your personal information to help detect and prevent fraud, to maintain the
security of Our systems, and to investigate complaints and abuses of Our Terms of Service and
We may use aggregate information to provide advertisers and other third parties with
statistical and demographic information about Our user population and usage patterns, but this
does not include any personally identifiable information.
We may disclose and use personally identifiable information in special circumstances where it
is necessary to enforce Our Service agreements or Terms of Service (for example to protect Our
intellectual property rights). We may also disclose or use Your personal information when We,
in good faith, believe that the law may require Us to do so.
3. Legal Compliance
We may be required by law to disclose personal information to proper law enforcement authorities,
even though You might have requested that We don’t share Your information. This information may be
necessary to identify, contact or bring legal action against anyone who may attempt to cause
injury to another’s rights or property or to comply with national security.
If We are acquired or merge with another company, the resulting combined company will use any
personally identifiable information ShoutHouse has collected from You as described in this policy.
If We cease operation, Your personally identifiable information may be transferred to and used by
another company that offers similar or related products or services.
4. Data Security and Compliance
ShoutHouse takes the security of your data very seriously. The personally identifiable information
We collect about You is stored in limited access servers. We maintain safeguards to protect the
security of these servers and Your personally identifiable information. We retain personally
identifiable information only as long as necessary to complete a purchase, thwart fraud, provide
customer service, or maintain Your account with Us.
Below is a few of our security policies that we have implemented:
All access to the Service is done over HTTPS using 2048-bit Secure Sockets Layer (SSL)
All secure access tokens to external services are stored in Our database using 256-bit AES
- We retain full backup databases in case of data loss or system failure.
We do not store any of Your payment information, instead Your card and account details are sent
directly to Our PCI-compliant payment processor.
We perform regular code security checks to ensure proper data security safeguards are in place
to prevent unauthorized access.
ShoutHouse utilizes Amazon Web Services (“AWS”), an industry leader in cloud-based hosting, which
is compliant with a number of standards including SOC1, SSAE 16, ISAE 3402, and SOC 2 among
others. More information can be found here:
5. Data Storage and Retention
Your data is stored on an AWS cloud-based database management service hosted completely within the
United States. We will retain your data through the duration of Your business relationship with Us
and We reserve the right to securely retain your data indefinitely and delete it at our earliest
convenience. For deletion and portability needs please submit your request to:
6. Data Subject Rights
about you and how it is used and processed. If you wish to find what data we are storing about You
or You wish to change your or update your consent about certain data You may submit a data subject
7. Transferring Data from the EU to the US
We are headquartered in the United States. Information we collect from You will be processed in
the United States. The United States has not sought nor received a finding of “adequacy” from the
European Union under Article 45 of the GDPR. We rely on derogations for specific situations as set
forth in Article 49 of the GDPR. In particular, We collect and transfer to the U.S. personal data
only: with Your consent; to perform a contract with You; or to fulfill a compelling legitimate
business interest in a manner that does not outweigh Your rights and freedoms. All such foregoing
8. Children Under Thirteen
We do not knowingly collect any information from children under the age of thirteen.
9. Do Not Track
We currently do not observe the Do Not Track option available in most web browsers nor do we
currently track or collect personally identifiable information about You on third-party web sites
or services. Our Service may integrate with other third-party web sites or services that will have
their own respective privacy and Do Not Track policies.
10. Changes to Posted Policy
Policy at any time with or without notice. We will post any changes here, so please check back
11. Questions or Concerns